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In Scaling Up Excellence, best-selling author Robert Sutton and Stanford colleague Huggy Rao tackle a challenge that determines every organization's success: scaling up further, faster, and more effectively as a program or an organization creates a larger footprint. Sutton and Rao have devoted much of the last decade to uncovering what it takes to build and uncover pockets of exemplary performance, to help spread them, and to keep recharging organizations with ever-better work practices. Drawing on inside accounts and case studies and academic research from a wealth of industries - including start-ups, pharmaceuticals, airlines, retail, financial services, high-tech, education, non-profits, government, and healthcare - Sutton and Rao identify the key scaling challenges that confront every organization. They tackle the difficult trade-offs that organizations must make between "Buddhism" versus "Catholicism" - whether to encourage individualized approaches tailored to local needs or to r
